Delivery Terms
DELIVERY IS FREE OF CHARGE* TO THE MAJORITY OF MAINLAND UK All UK
Deliveries are free of charge with the exception of the following areas: Channel Islands, Postcodes commencing with AB,CT,DD,IV,KW, PH, PL,TQ, TR,. Please contact our customer services department for confirmation of delivery charges to these areas.* To qualify for a free UK delivery a Minimum Order Value of £1500 including VAT applies for kitchen units only, unless adding items to an existing order. We do ship internationally , Prices vary upon country, please contact us for a quote.
HIGHEST STANDARD OF DELIVERY SERVICE
Our dedicated delivery service,is a one man delivery service and assistance is required. If you require 2 man delivery please contact us for a quote. Our drivers will off load your high value products in a safe and secure manner; they will act professionally and courteously.
Delivery Procedure
When the order is placed we will give you an approximate delivery date and then approximately one week prior to delivery we will contact you to advise on a 2 day delivery.Where it is possible we will advise on a single day delivery.
You must be present to accept your kitchen delivery. It is imperative that you advise us in advance of any likely access problems as the delivery vehicles are large and will be parked for some time whilst unloading and checking is carried out. Delivery is generally to the ground floor only. Should the driver be unable to deliver due to access problems or the customer not attending , a failed delivery charge, storage charges and a re-delivery charge will be levied.
Have your Order Confirmation / Invoice to hand to check off your delivery.
Please inspect your Goods thoroughly and report any damages, faults or errors to us within 2 working days. We cannot accept liability for damages or errors if Goods have already been fitted.
In the event that your Goods cannot be inspected, sign for them as ‘Unexamined’ then report damages, faults or errors to the Sales Office by e-mail or letter within two working days. In the unlikely event of damage, fault or error by us you will be entitled to exchange that item, providing it is returned in its original packaging and condition.
We advise against booking trades for installations until the Goods have been received.
No liability can be accepted for costs caused by late deliveries or for any other reason.
